Terms and Conditions

These terms and conditions form the basis of the Contract between you and us. Please read them carefully.

Pre-Activity Fitness Questionnaire

You must complete and return to us a Pre Activity Fitness Questionnaire (PAFQ) without fail prior to us starting to work with you. No advice will be given and we will not start working with you unless one has been completed and returned to us.

Personal Coaching and Training Programmes

It’s in your interest to fill in any assessment or questionnaire as completely and truthfully as possible. Failure to fill in the questionnaire completely or truthfully may lead to an inefficient or even incorrect running program being assigned to you. Furthermore there could be delays in the service we are able to provide as a result. It is your responsibility to complete any questionnaire truthfully and we accept no liability for any incorrectly completed questionnaires. After receipt of your completed questionnaire, an assessment is made of your current running performance and your running goals. You will receive your training plan within 3-5 working days.

Payment / Refunds

Payment for training plans is to be made in full on booking. Training plans will not be issued until payment has been made and you have completed and returned to us a PAFQ. All fees paid are non-refundable.

We do not offer any refunds as this is a subscription product, but you may cancel future subscriptions at any time by emailing subcriptions@topcoach.training

If you are in any way unsatisfied with the coaching service or training plan provided to you, you have the right to request a 100% refund within the first 14 days of your paid for service or product. Such request together with your reasons for requesting a refund should be sent to us via email to subcriptions@topcoach.training After 14 days of service, all fees paid are non-refundable.

If you cancel your subscription in the first 3 months of signing up, please note that you will be required to pay a cancellation fee equivalent to one month’s subscription fee to cover administration costs, your technical t-shirt or buff (depending on the package you purchased) and England Athletics registration fee for our Virtual Running Club. For the avoidance of doubt, this does not affect your ability to cancel during the first 14 day cooling off period and will only apply from day 15 onwards of your subscription. Please notify us in writing if you wish to remain a member of our virtual running club and continue to receive all its benefits. If you decide to continue with our virtual running club you will be required to adjust your direct debit accordingly and continue to pay the relevant monthly subscription fee.

If you have only subscribed to our Virtual Running Club and not to one of our training packages and wish to cancel within the first 3 months you will be require to pay 2 months cancellation fee to cover the cost of your club T-shirt and England Athletics registration fee

All prices are in GB Sterling and are inclusive of VAT where applicable.

Medical Waiver & Safety

By taking part in any of our fitness services or following any of our training programs you:

• Confirm that you are in good health and capable of participating in a running training program for the purpose of improving your fitness and reaching your goals.
• Are responsible for ensuring that you are properly equipped and that your state of health and physical condition is such as not to involve any risk to you.
• Understand and accept the risks of participating in any physical activity and have consulted a practicing medical physician to verify your ability to undertake a running and conditioning programme.
• Agree that no claims are to be made against us in case of injury, sickness, undeclared medical conditions, injuries or not achieving your performance goals.
• Agree to wear appropriate footwear and clothing at all times whilst taking part in physical activities.

The information provided on our content is not intended to be a substitute for qualified medical guidance. All information contained within our content is for informational purposes only. We recommend that you follow professional advice in preparing for strenuous sporting activities. Individuals should always seek qualified medical advice regarding injuries, rehabilitation or before commencing a training program.

Limitation of Liability

We shall not be liable for any errors in any content, actions taken, injuries or and misfortunes that may occur when you are using our content. Furthermore, we shall not be liable to you for any interception of online communications, software or hardware problems (including, without limitation, viruses, loss of data or compatibility conflicts).
We do not accept any liability whatsoever for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of this website or services purchased from, through or by referral from us or any other damage howsoever caused.

Risk

By using our training programmes or the information contained within them you do so voluntarily and at your own risk and liability and assume all risk of injury to you.

Force Majeure

Except where otherwise expressly stated in these terms and conditions, we regret that we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by, or you otherwise suffer any damage or loss as a result of force majeure. In our terms and conditions, ‘force majeure’ means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include (whether actual or threatened) war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, technical problems with transport, closure of airports, ports or airspace, changes of schedules by airlines, adverse weather conditions, epidemics, health risks and pandemics, fire, closed or congested airports or ports and all similar events outside our control or the control of our suppliers.

Miscellaneous

We reserve the right to, from time to time, in our sole discretion amend these terms and conditions. It is your responsibility to review these terms and conditions from time to time to understand the extent of changes. Your continued use of our website and training programmes constitutes your agreement to the amended and updated terms and conditions
Our services are intended for people 18 years of age or older. If you are not 18 years of age or older you should not be using this website, our training programmes or the information provided.

Which country’s laws apply to any disputes

Please note that these terms and conditions, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction.

Please feel free to contact us via email subcriptions@topcoach.training if you have any questions regarding our terms and conditions.